our policies

Payments :: We only accept payments through the versatile Payfast for online payments. Direct bank transfers are only the rare exception. 

Shipping info-

TIME– The handling of your purchase is a week. If an order has been made over the weekend, it will start being processed the following Monday. We try to get our orders to you as quick as possible.

WHO– We solely ship through Aramex due to their efficient shipping time and safe handling of our goods. It is also ideal for our costumers for their reliable and overnight shipping straight to your door. You can track your order via their website or app to make the process even smoother. In the event that your order is too large for the parcel size (normally A3) a different courier service will be used. The additional cost is covered by us. This expense is the packaging and added shipping cost due to the weight.

INFORMATION – Please insure that the shipping information is correct on your side. We will not take responsibility of any lost item or if an item was sent to the wrong address due to wrong information from the costumer. 

NB: We do not have insurance on our items shipped and therefore we as Founded do not take responsibility of any lost items, stolen items or if there was damage during transport.

Returns and refunds ::

We try to ensure that all items are photographed in full detail. Please note that the colour of the product may vary depending on the screen you view it on.

All secondhand items are non refundable. we are transparent about any signs of damage on our items for you to be well informed of your purchase.

“Sale” items are final.

If you wish to return a handmade item, the shipping cost is at the customer’s own expense. The item is to be in it’s packaging with no signs of wear. If there is damage or stains, we have the freedom to decline a full refund.  We do not accept any returns and refunds after 5 working days.

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